StoVoo

Terms & Conditions

Last updated: 2 May 2026

1. Who you are contracting with

These Terms form a binding agreement between you and Freeman Faithful, a sole trader based in the United Kingdom, trading as StoVoo(“StoVoo”, “we”, “us”). They govern your use of the StoVoo website, dashboards, storefronts, APIs and any related services (the “Service”).

2. Acceptance

By creating an account, accessing or continuing to use the Service you agree to be bound by these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of an organisation you confirm you have authority to bind that organisation. You confirm you are of legal age to enter into a contract in your jurisdiction.

3. The Service

StoVoo is a software platform that lets food creators (“vendors”) list meal plans, digital products and catering services, and lets customers subscribe to or purchase them. We provide the platform; vendors are responsible for the food, fulfilment and any direct interactions with their customers.

4. Acceptable use

You must not, and must not allow any third party to:

  • use the Service for any unlawful, fraudulent, deceptive or harmful purpose;
  • send spam, phishing, malware or other harmful content through the Service;
  • infringe any intellectual property, privacy or other rights of any person;
  • probe, scan, scrape, reverse engineer or otherwise interfere with the security or integrity of the Service;
  • circumvent rate limits, plan limits or other technical restrictions; or
  • resell, sublicense or redistribute the Service except as we expressly allow.

5. Accounts and security

You must provide accurate information, keep it up to date and keep your login credentials confidential. You are responsible for activity under your account. Notify us immediately if you suspect unauthorised access.

6. Intellectual property

We own all right, title and interest in and to the Service, including its software, design, branding and documentation. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms and the plan you have subscribed to. You retain ownership of content you submit to the Service and grant us a limited licence to host, store, process and display that content solely so we can provide the Service to you and your customers.

7. Payments, billing and refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, taxes, cancellations and refunds are governed by Paddle’s Buyer Terms in addition to our Refund Policy.

Subscriptions renew automatically at the interval shown at checkout until you cancel. You can cancel at any time from your account or via paddle.net; cancellation takes effect at the end of the current billing period.

8. Service availability

We work hard to keep the Service running, but we do not guarantee that it will be uninterrupted, error-free or available at any particular time. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

9. Suspension and termination

We may suspend or terminate your access to the Service, in whole or in part, if you materially breach these Terms, fail to pay amounts when due, create a security or fraud risk, or repeatedly or seriously violate our policies. Where reasonable we will give notice and a chance to cure. On termination your right to use the Service ends; we will, on request made within 30 days, provide a reasonable export of your account data after which we may delete it.

10. Liability

To the fullest extent permitted by law our aggregate liability arising out of or in connection with the Service is limited to the fees you paid us in the 12 months immediately before the event giving rise to the claim. We are not liable for indirect, special, incidental, consequential or punitive damages, including loss of profits, revenue, data or goodwill. Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot be limited by law.

11. Indemnity

You will indemnify us against claims, losses and costs arising from your content, your unlawful use of the Service or your breach of these Terms.

12. Changes

We may update these Terms from time to time. Material changes will be communicated by email or in-app notice; continued use after the changes take effect constitutes acceptance.

13. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any competent court.

14. Assignment and force majeure

You may not assign these Terms without our consent. We may assign in connection with a merger, acquisition or sale of assets. Neither party is liable for delay or failure due to events beyond reasonable control.

15. Contact

Questions about these Terms? Email hello@stovoo.com.